Terms and Conditions

RETURNS POLICY

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods. If you wish to cancel or exchange under these terms, first contact us and then return your products new clean unused, undamaged and in the original package within 14 days of receiving your parcel. Please contact us at info@oberon-equestrian.com before returning to us and remember to put a note in the return parcel with your invoice number on and name and address. Parcels are returned at your risk, so you are advised to insure them. Postage costs will not be refunded. Returned goods  must be marked on any customs labels. Any carrier handling or customs charges incurred will be deducted from your refund. If you would like to exchange or replace the product then the additional costs of re-sending will be payable by you.

EXCEPTIONS

Please note made to measure and or custom made items may not be returned. Riding hats and helmets may not be returned due to health and safety regulations. There is a 10% re-stocking fee on saddle returns. This does not affect your statutory rights.

PRICES

All prices are quoted in UK pounds sterling and goods are sold under English Law. Prices given in euros are for guidance only and change with the exchange rate. Whilst we endeavour to provide accurate prices and descriptions, errors may occur. If we discover an error in the price or description of the goods you have ordered we will notify you and give you the option of reconfirming or cancelling your order. The prices quoted on the website include VAT but not shipping costs- please see the 'Postage' page. All purchases within the UK and EU are inclusive of VAT @ 20%. Outside of this area is VAT free. If your country is not shown at checkout we will send you an invoice with adjusted tax and postage costs for your country of delivery.

PRIVACY

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. Cookies are used on this website for collecting information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users name, address or other contact details.

 

PAYMENT

Payments are taken via PayPal (also credit and debit card payments can be made via Paypal, you do not need to have a Paypal account to do this). Oberon Equestrian does not process payments and will not be able to view your bank card or credit card details. We use PayPal, as it is more secure, the shopping cart takes you to make payment via PayPal when you check out.

When you are ready to order bespoke items from us (probably after discussion with us first, by completing the 'contact us' form, to ensure you are purchasing what you want) we will send you a PayPal invoice, at your request. We advise you to never send credit or debit card information by 'open' email' as it is not secure.

If you are shopping from outside the UK your card company will convert the transaction to your own currency when you make payment.

DISCLAIMER

All the information on this website is intended for guidance only. Oberon Equestrian provides this website on an "as is" basis and makes no representations or warranties whatsoever with respect to it or its contents and disclaims all such representations and warranties to the fullest extent permitted by law. Oberon Equestrian or any other representative will not accept liability for damages of any kind arising out of or in connection with the use of this website. This is a comprehensive limitation that applies to all damages of any kind including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.